Returns

Questions? Please call 1-800-781-2381

Return and Exchange Policy

BufferZone provides a 365 Day return policy. Any purchase (except items marked final sale) is eligible for domestic return within 365 days from the date of purchase. Merchandise must be returned in original condition and original packaging. Following all instructions listed below, using a provided prepaid return label. Refunds, exchanges, or replacements are usually issued within 3 business days from date of receipt of return for unused merchandise returned.

How to make a Return 

Merchandise must be returned to BufferZone. Please do not return your merchandise to the manufacturer. To return  merchandise, you must obtain a Return Merchandise Authorization Number (“RMA #”) as outlined below. Note: returned merchandise without a valid RMA # will not be accepted. 

To obtain an RMA #, please take the following steps:

  • Email us at [email protected], or Call us at 1 800.781.2381.
  • Tell us WHAT you are sending back.
  • Tell us WHY you are sending it back. 
  • Record the RMA # and details for your future reference.

Once you have obtained an RMA #, BufferZone will provide you a one-time prepaid shipping label to which the cost will be deducted from your return. If you do not use this provided label, BufferZone is not responsible for your shipping cost. BufferZone does not charge a restocking fee for any unused merchandise returned within the return period in original condition and packaging.

To ship the Product back to BufferZone, please take the following steps:

  • Include a copy of the original proof of purchase or receipt.
  • Download, print and fill out the Return/Exchange Form. (provided to you)
  • Mark or identify the defect with a piece of masking tape. (if applicable).
  • Print the RMA # clearly on the outside of the box. 
  • Secure the provided prepaid shipping label to the box with clear tape.
  • Ship the return product to the following address. Please do not use the original shoe box for return shipping. Use another box to pack the original shoe box. 

BufferZone
22800 Executive Drive. #170
Sterling, Virginia 20166
USA

 

 

 

 

Attn: Return Department (RMA #_______________)

  • If BufferZone determines that the Product is defective, BufferZone will replace the Product. All determinations made will be within BufferZone’s sole discretion and will be final.
  • All returns by BufferZone in the United States will be made using the provided return label. We currently do NOT provide returns for addresses outside of the contiguous US. 
  • In the event that the style being returned is no longer available for exchange, a product of equal value may be issued.