Return and Exchange Policy
BufferZone provides a 365 Day return policy. Any purchase (except items marked final sale) is eligible for domestic return within 365 days from the date of purchase. Merchandise must be returned in original condition and original packaging. Following all instructions listed below, using a provided prepaid return label. Refunds, exchanges, or replacements are usually issued within 3 business days from date of receipt of return for unused merchandise returned.
How to make a Return
Merchandise must be returned to BufferZone. Please do not return your merchandise to the manufacturer. To return merchandise, you must obtain a Return Merchandise Authorization Number (“RMA #”) as outlined below. Note: returned merchandise without a valid RMA # will not be accepted.
To obtain an RMA #, please take the following steps:
Once you have obtained an RMA #, BufferZone will provide you a one-time prepaid shipping label to which the cost will be deducted from your return. If you do not use this provided label, BufferZone is not responsible for your shipping cost. BufferZone does not charge a restocking fee for any unused merchandise returned within the return period in original condition and packaging.
To ship the Product back to BufferZone, please take the following steps:
22800 Executive Drive. #170
Sterling, Virginia 20166
Attn: Return Department (RMA #_______________)